Common Questions

What services do you offer?

Intercede Home Healthcare provides non-medical, in-home care services designed to support individuals who need assistance with daily living activities while remaining in the comfort of their own homes.

Our services may include personal care assistance, help with activities of daily living (ADLs), companionship, safety supervision, meal preparation, light housekeeping related to the client, mobility support, and assistance with daily routines.

We support seniors, individuals with disabilities, those recovering from illness or hospitalization, and clients who require individualized, hands-on support. Services are customized based on care needs and may be provided in private residences or approved care settings, depending on the situation. Click here for a list of our services.

Do you provide private-pay home care?

Yes. Intercede Home Healthcare offers private-pay, non-medical home care services, which are often utilized when families require immediate care, need additional hours beyond authorized coverage, or are awaiting waiver approval.

How much does home care cost?

Home care costs vary based on the level of care, schedule, and hours required. In our service area, private-pay home care typically ranges between $30–$38 per hour.

Exact pricing is reviewed during a consultation to ensure families receive an accurate quote.

Do you offer consultations?

Yes. We offer a free initial consultation to discuss care needs, answer questions, and determine how Intercede Home Healthcare may be able to help.

For clients who wish to move forward, we also conduct a professional care consultation and assessment to review care needs in detail and provide a customized care plan and quote. A consultation fee applies for the assessment and is credited toward the first invoice if services are initiated.

Do you accept Medicaid / OLTL?

Intercede Home Healthcare is licensed and approved to provide services under Pennsylvania’s Office of Long-Term Living (OLTL) through CHC, OBRA, Act 150, etc., including Personal Assistance Services (PAS), Respite, Community Transition, and Community Integration.

Services through Medicaid waivers are subject to managed care organization (MCO) credentialing and service authorization. Availability may vary based on the client’s waiver and MCO enrollment.

What counties are in your service area?

We currently serve the five Pennsylvania counties of Montgomery, Philadelphia, Bucks, Delaware, and Chester. 

Can private pay be used while waiting for waiver services?

Yes. Many families use private-pay home care as a temporary or supplemental option while waiver services are pending or when additional support is needed beyond what is authorized.

Does Intercede Home Healthcare offer 24/7 in-home care?

Yes. Intercede Home Healthcare offers flexible in-home care services ranging from a 4-hour minimum per visit to extended and 24-hour care, based on client needs and care planning.

Services may include daytime care, overnight care, weekend support, respite care, post-hospital recovery, and ongoing care schedules. Availability for extended or 24-hour services is coordinated based on staffing and client-specific care needs.

Does Intercede Home Healthcare have special restrictions, minimum hours per visit, or after-hours surcharges?

• • Intercede Home Healthcare has a 4-hour minimum per visit to support consistent staffing and quality care.

  • We offer flexible scheduling options, including daytime, evening, overnight, weekend, respite, and extended-hour care, based on client needs and care planning. There are no additional surcharges for evenings, weekends..

  • Overnight care is available and is structured based on the level of care required. Sleeping and awake overnight care are priced differently and reviewed during the consultation.

  • Extended and 24-hour care arrangements are coordinated based on staffing availability and client-specific care needs. 

Are holiday rates different?

Yes. Time-and-a-half rates may apply on designated holidays for private-pay services. Holiday rates are reviewed with families in advance.

For services funded through government programs or waivers, rates and billing are subject to authorization and program guidelines.

Can I trust your caregivers?

• Absolutely! Intercede Home Healthcare are employees and covered under our Workers’ Compensation insurance.

• Intercede Home Healthcare, applies a meticulous and consistent process for the recruitment, selection and hiring/ rostering of staff, in accordance with state and federal regulations, equal opportunity requirements and non-discriminatory regulations. 

How do I reach Intercede Home Healthcare, weekends, or holidays?

• Dial the main number and select the option to leave a message or speak directly with a supervisor.

• No answering service is employed; you'll connect directly with a live person.

• On-call supervisors, who are administrative personnel, are familiar with all clients, allowing clients to build a relationship with them.

• These supervisors also have knowledge of each staff member and their strengths.

• For urgent needs outside regular business hours, on weekends, or holidays, call our on-call supervisor for immediate assistance.

• Otherwise, please leave a message or call back during business hours.

What are your office hours?

Our office hours are 9 am to 5 pm, Monday through Friday, excluding major holidays.

What is the difference between “Home Care” and “Home Health Care”?

• Home Care also known as Home- Based Care, involves non-medical support for the elderly within their residences. Offered services encompass health, personal, and additional support services such as bathing, dressing, light cleaning, cooking, and running errands — all tailored to help you. 

• These services empower seniors to maintain independence in their own homes. Health insurance generally does not cover these services unless individuals are enrolled in Home and Community-Based Waiver Programs through Medicaid. However, private pay and Long Term Care Insurance can assist in covering the associated costs.

• Home Health Care, being medical in nature, necessitates a prescription from your physician. These services encompass skilled nursing care, physical or occupational therapy, among others. Typically, your health care insurance covers all or a portion of these services. For example, Medicare often covers a certain period of time where these services may be determined needed by a physician.

What services are excluded from Intercede's home-based in-home care?

• It's important to note that certain services, including seasonal chores, maintenance, general housecleaning, lawn services, or care for other family members or guests in the household, are not included unless explicitly arranged through our office. For those seeking additional services, such as general house cleaning or care for other household members, we can facilitate arrangements at a slightly increased fee beyond our standard rates. At Intercede Home Healthcare, your comfort and well-being are our top priorities, and we are dedicated to accommodating your distinctive needs with flexibility and care.

Click here for Types of Senior Care