Common Questions

What services do you offer?

Intercede Home Healthcare provides non-medical, in-home care designed to support individuals with daily living while remaining in the comfort of their own home.

Services may include personal care, companionship, safety supervision, meal preparation, light housekeeping, mobility support, and assistance with daily routines.

Care is personalized based on each client’s needs. Click here for a list of our services.

Do you provide private-pay home care?

Yes. Intercede Home Healthcare offers private-pay, non-medical home care services, which are often utilized when families require immediate care, need additional hours beyond authorized coverage, or are awaiting waiver approval.

How much does home care cost?

Home care costs vary based on the level of care, schedule, and hours required.

In our service area, private-pay home care typically ranges between $30–$38 per hour.

Exact pricing is reviewed during your consultation to ensure an accurate and personalized quote

Do you offer consultations?

We offer an initial consultation to understand your needs, answer questions, and guide you through your care options.

For private pay clients, a comprehensive in-home care consultation may be conducted to develop a personalized care plan and caregiver match. 

A consultation fee may apply and is credited toward your first invoice if services are initiated

Do you accept Medicaid / OLTL?

Intercede Home Healthcare is licensed and approved to provide services under Pennsylvania’s Office of Long-Term Living (OLTL), including programs such as Community HealthChoices (CHC), OBRA, and Act 150.

We provide services including:

• Personal Assistance Services (PAS)

• Respite Care

• Community Integration (CI)

• Community Transition Services (CTS)

At this time, services through MCOs may be limited based on network availability and authorization requirements.

We are happy to guide families through their options and can provide private pay services while eligibility or authorizations are pending, when appropriate.

What counties are in your service area?

We currently serve the five Pennsylvania counties of Montgomery, Philadelphia, Bucks, Delaware, and Chester. 

Can private pay be used while waiting for waiver services?

Yes. Many families use private-pay home care as a temporary or supplemental option while waiver services are pending or when additional support is needed beyond what is authorized.

Does Intercede Home Healthcare offer 24/7 in-home care?

Yes. We offer flexible care options ranging from a 4-hour minimum per visit to extended and 24-hour care, based on your needs.

Availability is coordinated based on staffing and your individualized care plan.

Does Intercede Home Healthcare have special restrictions, minimum hours per visit, or after-hours surcharges?

Scheduling & Minimum Hours

• Intercede Home Healthcare maintains a 4-hour minimum per visit to support consistent staffing and quality care

• Many families choose extended or recurring shifts to promote consistency and stronger caregiver relationships

• We offer flexible scheduling options, including daytime, evening, overnight, weekend, respite, and extended-hour care based on your needs

Overnight & Extended Care

• Overnight care is available and structured based on the level of care required

• Sleeping and awake overnight care are handled differently and will be discussed during your consultation

• Extended and 24-hour care arrangements are coordinated based on staffing availability and client needs

Are holiday rates different?

Yes. Time-and-a-half rates may apply on designated holidays for private-pay services. Holiday rates are reviewed with families in advance.

For services funded through government programs or waivers, rates and billing are subject to authorization and program guidelines.

Can I trust your caregivers?

• Yes! Intercede Home Healthcare caregivers are employees of Intercede Home Healthcare and are covered under our insurance.

• We follow a thorough hiring and screening process in accordance with state and federal regulations to ensure our clients receive safe, reliable, and compassionate care.

How do I reach Intercede Home Healthcare on weekends or holidays?

• You can reach us by calling our main number.

• For urgent needs outside of business hours, weekends, or holidays, our on-call supervisor is available to assist you.

• Otherwise, please leave a message, and we will return your call promptly.

What are your office hours?

Our office hours are 9 am to 5 pm, Monday through Friday, excluding major holidays.

What is the difference between “Home Care” and “Home Health Care”?

• Home Care provides non-medical support such as personal care, companionship, and help with daily activities to promote independence at home.

• Home Health Care involves medical services such as nursing or therapy and requires a physician’s order. These services are often covered by insurance.

What services are excluded from Intercede's home-based in-home care?

Certain services, such as general housecleaning, maintenance, or care for additional household members, are not included unless arranged in advance.

Please contact our office to discuss any additional service needs.

Click here for Types of Senior Care